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To maintain security compliance MTA requires all @mirait.com.au accounts to be re-authenticated every 30 days.

When using the RescoMobile app you will start receiving the following error once the 30 day grace period has elapsed.

Error:

• "The refresh token has expired or is invalid due to sign-in frequency checks by conditional access."

To resolve you will need:

1. The Device with the Error and access to the Internet
2. Your Account Details:
   • Mirait Username (e.g. M###@mirait.com.au) 
   • Account Password (Please note that your Account Password differs from your Payment Schedule Password)
3. Access to the device with the Authenticator App installed and configured for your M### Account
   • If you have lost access to the Authenticator App you will need to contact [email protected] to have your MFA reset and then setup again (See Microsoft Authenticator - Setup MFA for more details)

To clear the error and re-authenticate the Resco app follow the below steps:

1. Navigate to setup section of the app
2. Click on your username (m###@mirait.com.au) next to the CRM label
   • 
3. Enter/Confirm the Account Password
4. Toggle On 'Save Password'
5. Press Sync (Highlighted in below screenshot)
   • 
6. You will be prompted with the below window, press 'Continue'
   • 
7. Your browser will open and prompt you to sign in with your Username & Account Password
8. Approve the sign in with Authenticator App
9. You will be signed in successfully & can continue using the app