Step 1 – Prerequisites

This method will only work on a Telstra MDM-registered iPad (e.g., Copper Recovery iPads).

The Microsoft Authenticator app can be installed on any work or personal mobile device.

Before you begin:

• Install the Microsoft Authenticator app on your mobile device if it is not already installed. Please note that non-Microsoft authentication apps are not supported and will not work for Passkey registration.
• Ensure Bluetooth is enabled on both the Telstra MDM iPad and the mobile device where Microsoft Authenticator is installed.
• Keep both devices in close proximity throughout the setup process.

Step 2 - On your Mobile Device 

For iOS Mobile Device Users:

• Set Authenticator as your autofill option: Settings > General > Autofill & passwords 

For Android Mobile Device Users:
Note: the navigation may vary according to the mobile device
Samsung:

•  Go to Settings > Security and privacy > More security settings > Password, passkeys, and autofill > Select preferred service as "Microsoft Authenticator"
  

Pixel:

• Go to Settings > Passwords, Passkeys and accounts > Select "Work" profile > Additional Services (Microsoft Authenticator) = Turn ON

Step 3 – Set Up Microsoft Authenticator

1. Install Microsoft Edge Browser from the App Store on the iPad.
2. Open Edge and navigate to:

mysignins.microsoft.com/security-info
 

3. If you can see Microsoft Authenticator registered as a password less sign-in method, go to Step 4 -Create a passkey
   
4. Tap Add sign-in method.
5. Select Microsoft Authenticator (if it has not already been configured).
6. Follow the prompts to set up Microsoft Authenticator for your Telstra account.

Step 4 – Create a Passkey

1. In Microsoft Edge, navigate to:

mysignins.microsoft.com/security-info

2. Tap Add sign-in method and select Passkey.
3. 
4. Tap Next.
   
   
5. Select Other options.
   
6. Choose iPhone, iPad, or Android device and tap Continue.
   
   
7. A QR code will be displayed on the iPad screen.

Step 5 – Register the Passkey

1. Open the Microsoft Authenticator app on your phone.
   • This must be the same device used in Step 3 to set up Microsoft Authenticator for your Telstra account.
     
     
   •  
2. Scan the QR code displayed on the iPad.
   
3. Tap Continue.
   
   
4. Ensure Save in Authenticator is selected.
5. Tap Add Passkey.
   
   
6. Return to the iPad and continue through the remaining prompts.
7. Enter a name for the Passkey and tap Next.
8. Tap Done to complete the setup.

Once completed, the Passkey will appear in your Telstra account under the Security Info page.